Welcome to 21st Century DentistryYour Subtitle text
FAQ
Frequently Asked Questions
» What happens at my first appointment?
» Do you take insurance?
» How are your fees?
» How do you bill?
» What happens if I am late for an appointment or have to change an appointment?
» Do you follow current guidelines for sterilization and safety?
What happens at my first appointment?
Your first appointment includes a comprehensive exam with the dentist and a complete set of x-rays.
The initial exam identifies what your dental needs are, lets us get to know you, answer questions and discuss any concerns you may have. We do ask that you come in about 15 minutes early to fill out your patient information and to give you some time to relax. We will perform the necessary X-rays and a comprehensive oral evaluation. You and the Dentist will go over a treatment plan and X-rays, then together, we'll figure out the most efficient and comfortable way to fill your dental needs.
Do you take insurance?
We accept most major insurance plans, but you should call to be sure we accept your plan.
You should also become familiar with all of your insurance plans, restrictions and benefits. We will make sure we provide as much information as we can, but remember your plan is a contract with you and your company.
How are your fees?
We are competitively priced for the Orange County area. Before we complete non-routine treatment, we will provide a treatment plan with an estimate of all fees, estimated insurance coverage, and balances for you.
Please do not hesitate to ask about the anticipated cost of your treatment. You have the right to know and understand our charges. We want you to feel that you have been treated fairly.
It is also important to keep in mind that the term “Dental Insurance” is misleading. It is more correctly termed “Dental Benefits”. Dental Benefits are not intended to pay for everything, but to instead assist with costs of dental treatment. Generally dental benefits pay a percentage of each procedure up to a set yearly maximum. The benefits available to you are established by the plan you are on or the plan your employer has purchased.
How do you bill?
We will bill your carrier for all work performed that is covered under your plan. Any co-payments and deductibles are required at the time the service is rendered. If after your carrier has paid its portion of your bill, we will mail a statement to you. Statements are mailed when insurance payments are received and/or at the end of every month.
If you are a cash patient, we ask that payment be received at the time of service. We accept VISA and MasterCard as well as personal checks and cash. We also participate in Dental Fee Plan by Capital One.
What happens if I am late for an appointment or have to change an appointment?
We understand that events can conspire against even the best of intentions. We have a philosophy of helping our patients achieve the best they can be. If a late arrival keeps us from providing you with the highest possible service to you, we will do what we can in the time allowed, then find a time that works for you. We will not lecture you or give you a hard time! We respect your time and do our best to stay on time. Unforeseen emergencies can throw us off-schedule. You are welcome to call in advance of your appointment to confirm our timing.
Please give us as much advance notice as you can if you must change an agreed-upon visit with us.
Do you follow current guidelines for sterilization and safety?
Yes. We are up-to-date on all sterilization and disinfecting techniques. We follow all recommendations and requirements of the governing bodies of California state. We regularly attend continuing education courses to update our systems and procedures for providing a safe, clean environment for our patients and our dental team.
What if my insurance carrier says they will not cover something that has been recommended by the dentist?
It is our obligation to provide the best dentistry for you. To do this, it is important that we do not allow dental benefits to be a determining factor in our diagnosis. Your treatment plan will be based upon your needs after the dentist's clinical exam. It is important that we do not allow dental insurance carriers to dictate your treatment and tell us what they believe is the best care for you. Our primary concern, as we hope yours is, is to maintain your dental health.
I'm ready to set up an appointment, what next?
Give us a call and we'll help you get started. 714.848.7777
» What happens at my first appointment?
» Do you take insurance?
» How are your fees?
» How do you bill?
» What happens if I am late for an appointment or have to change an appointment?
» Do you follow current guidelines for sterilization and safety?
» What
if my insurance carrier says they will not cover something that has
been recommended by the dentist?
» I'm ready to set
up an appointment, what next?What happens at my first appointment?
Your first appointment includes a comprehensive exam with the dentist and a complete set of x-rays.
The initial exam identifies what your dental needs are, lets us get to know you, answer questions and discuss any concerns you may have. We do ask that you come in about 15 minutes early to fill out your patient information and to give you some time to relax. We will perform the necessary X-rays and a comprehensive oral evaluation. You and the Dentist will go over a treatment plan and X-rays, then together, we'll figure out the most efficient and comfortable way to fill your dental needs.
Do you take insurance?
We accept most major insurance plans, but you should call to be sure we accept your plan.
You should also become familiar with all of your insurance plans, restrictions and benefits. We will make sure we provide as much information as we can, but remember your plan is a contract with you and your company.
How are your fees?
We are competitively priced for the Orange County area. Before we complete non-routine treatment, we will provide a treatment plan with an estimate of all fees, estimated insurance coverage, and balances for you.
Please do not hesitate to ask about the anticipated cost of your treatment. You have the right to know and understand our charges. We want you to feel that you have been treated fairly.
It is also important to keep in mind that the term “Dental Insurance” is misleading. It is more correctly termed “Dental Benefits”. Dental Benefits are not intended to pay for everything, but to instead assist with costs of dental treatment. Generally dental benefits pay a percentage of each procedure up to a set yearly maximum. The benefits available to you are established by the plan you are on or the plan your employer has purchased.
How do you bill?
We will bill your carrier for all work performed that is covered under your plan. Any co-payments and deductibles are required at the time the service is rendered. If after your carrier has paid its portion of your bill, we will mail a statement to you. Statements are mailed when insurance payments are received and/or at the end of every month.
If you are a cash patient, we ask that payment be received at the time of service. We accept VISA and MasterCard as well as personal checks and cash. We also participate in Dental Fee Plan by Capital One.
What happens if I am late for an appointment or have to change an appointment?
We understand that events can conspire against even the best of intentions. We have a philosophy of helping our patients achieve the best they can be. If a late arrival keeps us from providing you with the highest possible service to you, we will do what we can in the time allowed, then find a time that works for you. We will not lecture you or give you a hard time! We respect your time and do our best to stay on time. Unforeseen emergencies can throw us off-schedule. You are welcome to call in advance of your appointment to confirm our timing.
Please give us as much advance notice as you can if you must change an agreed-upon visit with us.
Do you follow current guidelines for sterilization and safety?
Yes. We are up-to-date on all sterilization and disinfecting techniques. We follow all recommendations and requirements of the governing bodies of California state. We regularly attend continuing education courses to update our systems and procedures for providing a safe, clean environment for our patients and our dental team.
What if my insurance carrier says they will not cover something that has been recommended by the dentist?
It is our obligation to provide the best dentistry for you. To do this, it is important that we do not allow dental benefits to be a determining factor in our diagnosis. Your treatment plan will be based upon your needs after the dentist's clinical exam. It is important that we do not allow dental insurance carriers to dictate your treatment and tell us what they believe is the best care for you. Our primary concern, as we hope yours is, is to maintain your dental health.
I'm ready to set up an appointment, what next?
Give us a call and we'll help you get started. 714.848.7777